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Refund Policy

All Sales Are Final, and we hope you will be totally satisfied with anything you buy from our website. However, if after delivery, you discover that the beauty products you ordered are different from the one delivered (in size, texture, color etc.), please call or email us immediately and send photographic evidence to confirm we have actually delivered a wrong beauty product. If a beauty product delivered to you is not as described on our website on the order confirmation page, or damaged in transit during delivery, the customer should keep the product as it is with the original packaging so we can inspect it and a full refund or exchange will be made. Please ensure that all items are returned in their original packaging with their labels intact.

You may exchange the item for something else, subject to stock availability, or receive a full refund of the price paid (excluding any delivery charges).

The refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 7 days of receipt of the goods.

If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.
To start a claim, you can contact us at info@kyukchic.com.

  • RETURN PROCEDURE

When returning goods, please include your order number, full name and the reason for return.

Please wrap your good in its original packaging and securely to avoid damage in transit back to us. Please note we cannot accept an item for a refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office

If returning items in an order where the initial order qualified for a free gift, the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.

Refunds and exchanges are only allowed on damaged items or items that were delivered incorrectly. 

  • CANCELLATION RIGHTS

You have a legal right to change your mind and cancel your order within one day of receipt and receive a refund of all charges for the canceled goods and the delivery charges. This does not include delivery fees. You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost.

To cancel your order, please provide us with notice either by letter, email or phone call.

If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above.

Please note you are responsible for the costs of returning the items to us unless we delivered it in error.

  • CANCELLATION BY US

We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

  • CANCELLATION BY YOU

If you need to cancel an order, please contact our customer care service immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be canceled will be subject to our terms and conditions and policies relating to Returns and Exchanges.

DISCOUNT CODES

All discount codes are strictly one use per customer unless otherwise stated. Discount codes cannot be combined with other coded offers. Kyukchic Beauty Supply reserves the right to cancel any special offer without notice.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

  • VIRUS WARNING

All care is taken to ensure that Kyukchic Beauty Supply web site and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

  • PRIVACY

We treat all customer information in accordance with our Privacy Policy.

  • LIMITATION OF LIABILITY

Title of the products will be transferred to you on delivery. Once a product has been received by you, all risk of damage to or loss of the items bought by you will pass to you. To the full extent allowed by law you accept and agree that we shall not be liable to you or to any other person for any loss or damage (including consequential or indirect loss or damage), loss of revenue or profits (howsoever described) whether direct or indirect howsoever caused and arising out of your use of our website and from any product you use. Nothing in these Terms, shall limit or exclude our liability for personal injury or death caused by our negligence.